Privacy Policy

Last updated: 28 October 2026

Elkendi Tours & Travel (“Elkendi”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, store and share personal information when you visit our website, contact us, request a safari quotation or make a booking.

Information we may collect

• Contact and enquiry details: name, email address, telephone number and the information you choose to include in an enquiry.
• Travel and booking details: preferred dates, destinations, group size, accommodation preferences and information needed to arrange the services you request.
• Transaction details: booking references and payment status. Payments may be handled by third-party payment providers; we do not intend to collect or store full payment-card details on this website.
• Technical information: browser and device information, approximate location derived from technical data, pages visited and cookie or analytics data where these tools are enabled.

How we use information

We use information to respond to enquiries, prepare itineraries and quotations, manage reservations, coordinate travel services, process or verify payments through relevant providers, provide customer support, maintain website security, improve our website and meet applicable legal obligations.

When information may be shared

We may share relevant information with service providers involved in your requested trip, such as accommodation providers, guides, transport operators, airlines, activity providers and payment processors. We may also disclose information where required by law or necessary to protect our rights, customers or website. We do not sell personal information as a business practice.

Cookies and analytics

This website may use essential cookies to support site functionality, forms, account features and booking processes. Analytics or other non-essential cookies may be used if enabled. You can manage cookies through your browser settings; disabling some cookies may affect website functionality.

Retention and security

We keep personal information only for as long as reasonably necessary for the purposes described above, including booking administration, customer service, recordkeeping and legal requirements. We use reasonable safeguards to protect information, but no internet transmission or storage system can be guaranteed to be completely secure.

Your choices and rights

You may ask us to access, correct or delete personal information we hold about you, or raise a concern about how it is handled, subject to applicable legal and contractual requirements. We may need to verify your identity before acting on a request.

Third-party websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, which we encourage you to review.

Children

Our website and booking services are intended to be used by adults making travel arrangements. If information about a child is required for a family booking, it should be provided by a parent or legal guardian only to the extent necessary for that booking.

Contact us

For privacy questions or requests, contact Elkendi Tours & Travel through our Contact page. Please do not send payment-card details or other highly sensitive information by email or website enquiry form.

This policy may be updated when our services or legal obligations change. The latest version will be published on this page. This page provides general information and is not a substitute for legal advice.